Why did you close the Blanchardstown store and re-open it again?
We closed our doors in order to review and assess how we could continue to serve our doughnuts in the safest way possible, in light of the pandemic. We have gradually and safely reopened all of our manufacturing sites and 17 of our retail stores within the UK. We are now in a position to reopen our Blanchardstown store with a new range of safety measures adhering to all government guidance. We have now safely opened our Blanchardstown store for customers both for Drive Thru and for takeaway. We have a number of new operating procedures in place to protect the safety of our teams and customers.
Why have you stopped using ceramic cups? Isn’t this worse for the environment?
In the coronavirus situation, we are taking the lead in mitigating as much risk as possible for our customers by not allowing the use of ceramic cups. We will continue to monitor this situation. We take our responsibility to the environment very seriously and have a rich CSR agenda so we hope to pursue reusable cups in the future.
Are you making staff return to work in the stores and what support are you giving them?
Our number one priority is always the health and well being of our staff and we are working closely with them at this time and supporting them every step of the way. All Krispy Kreme staff have been fully consulted before returning to work, have volunteered to do so, and have received training on these new measures. Under no circumstances would we make anyone return to work unless they felt confident and comfortable doing so. We are operating with less team members in stores to ensure we keep to the social distancing guidance and are providing face coverings to those who request it. We have social distancing floor markers, staggered break times and and new contactless processes set up for serving customers and taking payment. In addition we are encouraging all staff to avoid public transport where possible and travel to work in cars, on foot or bike. We are keeping all Krispy Kreme staff regularly updated through all our communications channels on the steps we are taking to protect and support them at this time.
What is your approach to handling of product in your retail stores?
Staff in our stores practise high standards hand hygiene which includes regular hand-washing every 30 minutes or when required throughout the day. Tongs are used to pick up the doughnuts which are subject to robust in-store cleaning processes cleaned /washed every 3-4 hours or as required due to topping build up. All employees are fully briefed with measures including strict hand washing policies. This remains the best way of protecting staff and customers. Our cabinets are subject to thorough cleaning at the beginning and end of each day. The trays that the doughnuts are displayed on are cleaned and sanitised between each use. We are offering face masks to our employees who request it.
How are you reducing the risk of In-store contamination (from customers picking up and putting down items)
We urge all customers to follow all government advice: wash hands frequently with hot water and soap for 20 seconds or use alcohol hand gel, and be aware of safe coughing etiquette. We have developed multiple new operating processes to uphold highest levels of safety whilst serving customers. This includes specific customer and team processes whilst coming through our Drive Thru to avoid any direct contact, only accepting contactless payment, social distancing floor markers and capacity caps in stores and providing our team with non-medical grade face masks and installing protective screens.
Why are all of your staff wearing masks when it is not essential?
The safety of our team members and customers is our No 1 priority, we have taken the decision to make the wearing of, non-medical grade, face masks compulsory at this time. In addition we have installed protective screens at till and at cabinet to offer a protective barrier between staff and customers. We continue to monitor Government advice and guidelines on the use of gloves, masks and visors for food businesses.
Why aren’t your manufacturing and store staff wearing gloves?
Our business enforces rigorous handwashing processes to uphold the highest hygiene standards. We have assessed this to be the safest way to manufacture and serve our doughnuts. Since coronavirus has broken we have given all Krispy Kreme team members an additional list of precautions to take, with a focus on health, hygiene and safety which includes washing hands every 20 minutes for 20 seconds.
Can the Virus be spread on your doughnuts or drinks?
Official advice have said it is very unlikely that the virus is passed on through food and as of now, there’s no evidence of coronavirus transmission through food. Coronaviruses need a host (animal or human) to grow in and cannot grow in food or drink.
Can the virus survive on a doughnut and be contracted by eating it?
Coronaviruses need a host (animal or human) to grow in and cannot grow in food or drink. Coronaviruses are most commonly passed from person to person.
Why are you not using temperature checks?
Temperature checking will identify some people with Covid-19, but it won’t identify people who have the illness and are either asymptomatic or haven’t developed symptoms yet. Therefore we are not instigating mandatory temperature checks. We will continue to monitor guidance on this.
How frequently are your tongs used to serve doughnuts cleaned in retail stores?
Our policy is that tongs should be changed / washed as a minimum every 3-4 hours or as required due to topping build up.
Will you be providing doughnut drops to critical services and charities?
We were delighted to launch our ‘serving smiles’ donation of 50,000 doughnuts. This is our way of saying thank you to critical workers and community heroes for the amazing work they are doing in the battle against COVID-19.
How will you communicate any updates to the Krispy Kreme store?
Our website and social channels would provide news of any store updates and customer openings.
Are you cleaning stores / manufacturing sites more? Taking extra precautions? How much more are you investing in cleaning?
We have comprehensive health, hygiene and safety policies which are embedded across the business; therefore, we feel confident we are well-placed in terms of preventative disciplines. However, in light of the evolving situation we have also introduced a number of additional temporary processes around cleaning and sanitisation that provide supplementary robust safeguards. This includes focusing on touch points like tills, card readers and door handles.
Why can’t I get my favourite doughnuts?
In order to ensure we adhere to social distancing guidelines within our manufacturing sites, we are running less lines which means a reduced range and initially only prepacked offerings. Our doughnut range includes Original Glazed, Chocolate Iced Towards the end of June we hope to expand this range further.
I have heard other companies are putting in daily deep-cleans are you?
We have comprehensive health, hygiene and safety policies which are embedded across the business; therefore, we feel confident we are well-placed in terms of preventative disciplines. However, in light of the evolving situation we have also introduced a number of additional temporary processes around cleaning and sanitisation that provide supplementary robust safeguards. This includes sanitising of frequently used touch points and all areas of the business.
What is your approach to tray cleaning in store?
Our trays are only used once. They are collected from each store after use and returned to the manufacturing site. They then go through a robust washing that exceeds 61c and are then sanitised.
What is your approach to cash handling? Will you move to cashless?
At the initial phases of opening to customers we will only be able to accept contactless payment.
Will your retail staff be using masks?
Once we open for customers we will be providing facemasks for our Krispy Kreme team members.
Why are you only offering delivery, take way and drive thru?
We want to encourage customers to follow the latest Government guidance on social distancing. We have developed new contactless procedures for delivery, takeaway and drive thru to ensure the safety of our team members and customers.
I am worried about collecting my order? Are you putting any extra hygiene measures in place?
We have comprehensive health, hygiene and safety policies implemented in our stores and we continue to remain open for you to collect your online orders as well as purchase doughnuts and drinks. We feel confident we are well-placed in terms of preventative disciplines. In light of the evolving situation we have also introduced a number of additional temporary processes around cleaning and sanitisation in our stores. This includes focusing on touch points like tills, card readers and door handles. Once you arrive at the store you may be asked to queue outside keeping a 2m social distance. This is to ensure plenty of room in the store at any one time. We have a separate queuing point once you enter the store to the left for click and collect customers with 2m floor markets to ensure social distancing.