Frequently Asked questions

Coronavirus questions

 Why did you close the Blanchardstown store and re-open it again?

We closed our doors in order to review and assess how we could continue to serve our doughnuts in the safest way possible, in light of the pandemic. We have gradually and safely reopened all of our manufacturing sites and 17 of our retail stores within the UK. We are now in a position to reopen our Blanchardstown store with a new range of safety measures adhering to all government guidance. We have now safely opened our Blanchardstown store for customers both for Drive Thru and for takeaway. We have a number of new operating procedures in place to protect the safety of our teams and customers.

 

Why have you stopped using ceramic cups? Isn’t this worse for the environment?

In the coronavirus situation, we are taking the lead in mitigating as much risk as possible for our customers by not allowing the use of ceramic cups. We will continue to monitor this situation. We take our responsibility to the environment very seriously and have a rich CSR agenda so we hope to pursue reusable cups in the future.

 

Are you making staff return to work in the stores and what support are you giving them?

Our number one priority is always the health and well being of our staff and we are working closely with them at this time and supporting them every step of the way. All Krispy Kreme staff have been fully consulted before returning to work, have volunteered to do so, and have received training on these new measures. Under no circumstances would we make anyone return to work unless they felt confident and comfortable doing so. We are operating with less team members in stores to ensure we keep to the social distancing guidance and are providing face coverings to those who request it. We have social distancing floor markers, staggered break times and and new contactless processes set up for serving customers and taking payment. In addition we are encouraging all staff to avoid public transport where possible and travel to work in cars, on foot or bike. We are keeping all Krispy Kreme staff regularly updated through all our communications channels on the steps we are taking to protect and support them at this time.

 

What is your approach to handling of product in your retail stores?

Staff in our stores practise high standards hand hygiene which includes regular hand-washing every 30 minutes or when required throughout the day. Tongs are used to pick up the doughnuts which are subject to robust in-store cleaning processes cleaned /washed every 3-4 hours or as required due to topping build up. All employees are fully briefed with measures including strict hand washing policies. This remains the best way of protecting staff and customers. Our cabinets are subject to thorough cleaning at the beginning and end of each day. The trays that the doughnuts are displayed on are cleaned and sanitised between each use. We are offering face masks to our employees who request it.

 

How are you reducing the risk of In-store contamination (from customers picking up and putting down items)

We urge all customers to follow all government advice: wash hands frequently with hot water and soap for 20 seconds or use alcohol hand gel, and be aware of safe coughing etiquette. We have developed multiple new operating processes to uphold highest levels of safety whilst serving customers. This includes specific customer and team processes whilst coming through our Drive Thru to avoid any direct contact, only accepting contactless payment, social distancing floor markers and capacity caps in stores and providing our team with non-medical grade face masks and installing protective screens.

 

Why are all of your staff wearing masks when it is not essential?

The safety of our team members and customers is our No 1 priority, we have taken the decision to make the wearing of, non-medical grade, face masks compulsory at this time. In addition we have installed protective screens at till and at cabinet to offer a protective barrier between staff and customers. We continue to monitor Government advice and guidelines on the use of gloves, masks and visors for food businesses.

 

Why aren’t your manufacturing and store staff wearing gloves?

Our business enforces rigorous handwashing processes to uphold the highest hygiene standards. We have assessed this to be the safest way to manufacture and serve our doughnuts. Since coronavirus has broken we have given all Krispy Kreme team members an additional list of precautions to take, with a focus on health, hygiene and safety which includes washing hands every 20 minutes for 20 seconds.

 

Can the Virus be spread on your doughnuts or drinks?

Official advice have said it is very unlikely that the virus is passed on through food and as of now, there’s no evidence of coronavirus transmission through food. Coronaviruses need a host (animal or human) to grow in and cannot grow in food or drink.

 

Can the virus survive on a doughnut and be contracted by eating it?

Coronaviruses need a host (animal or human) to grow in and cannot grow in food or drink. Coronaviruses are most commonly passed from person to person.

 

 

Why are you not using temperature checks?

Temperature checking will identify some people with Covid-19, but it won’t identify people who have the illness and are either asymptomatic or haven’t developed symptoms yet. Therefore we are not instigating mandatory temperature checks. We will continue to monitor guidance on this. 

 

How frequently are your tongs used to serve doughnuts cleaned in retail stores?

Our policy is that tongs should be changed / washed as a minimum every 3-4 hours or as required due to topping build up.

 

Will you be providing doughnut drops to critical services and charities?

We were delighted to launch our ‘serving smiles’ donation of 50,000 doughnuts. This is our way of saying thank you to critical workers and community heroes for the amazing work they are doing in the battle against COVID-19.

 

How will you communicate any updates to the Krispy Kreme store?

Our website and social channels would provide news of any store updates and customer openings.

 

Are you cleaning stores / manufacturing sites more? Taking extra precautions? How much more are you investing in cleaning?

We have comprehensive health, hygiene and safety policies which are embedded across the business; therefore, we feel confident we are well-placed in terms of preventative disciplines. However, in light of the evolving situation we have also introduced a number of additional temporary processes around cleaning and sanitisation that provide supplementary robust safeguards. This includes focusing on touch points like tills, card readers and door handles. 

 

Why can’t I get my favourite doughnuts?

In order to ensure we adhere to social distancing guidelines within our manufacturing sites, we are running less lines which means a reduced range and initially only prepacked offerings. Our doughnut range includes Original Glazed, Chocolate Iced Towards the end of June we hope to expand this range further.

 

I have heard other companies are putting in daily deep-cleans are you?

We have comprehensive health, hygiene and safety policies which are embedded across the business; therefore, we feel confident we are well-placed in terms of preventative disciplines. However, in light of the evolving situation we have also introduced a number of additional temporary processes around cleaning and sanitisation that provide supplementary robust safeguards. This includes sanitising of frequently used touch points and all areas of the business.

 

What is your approach to tray cleaning in store?

Our trays are only used once. They are collected from each store after use and returned to the manufacturing site. They then go through a robust washing that exceeds 61c and are then sanitised.

 

 

What is your approach to cash handling? Will you move to cashless?

At the initial phases of opening to customers we will only be able to accept contactless payment.

 

Will your retail staff be using masks?

Once we open for customers we will be providing facemasks for our Krispy Kreme team members.

 

Why are you only offering delivery, take way and drive thru?

We want to encourage customers to follow the latest Government guidance on social distancing. We have developed new contactless procedures for delivery, takeaway and drive thru to ensure the safety of our team members and customers.

  

I am worried about collecting my order? Are you putting any extra hygiene measures in place?

We have comprehensive health, hygiene and safety policies implemented in our stores and we continue to remain open for you to collect your online orders as well as purchase doughnuts and drinks. We feel confident we are well-placed in terms of preventative disciplines. In light of the evolving situation we have also introduced a number of additional temporary processes around cleaning and sanitisation in our stores. This includes focusing on touch points like tills, card readers and door handles. Once you arrive at the store you may be asked to queue outside keeping a 2m social distance. This is to ensure plenty of room in the store at any one time. We have a separate queuing point once you enter the store to the left for click and collect customers with 2m floor markets to ensure social distancing.

General questions

If you've a question about our stores or our business, then we've a selection of frequently asked questions below. For all other queries, please contact our Customer Care team.

 

Where can I report a problem with the Krispy Kreme website?

If you have any questions or concerns about our website, please contact the Krispy Kreme Customer Care team at customercare@krispykreme.co.uk.

 

How does Krispy Kreme protect my privacy?

As you'd expect, we take our customer privacy very seriously. You can read our privacy policy on the Krispy Kreme website.

 

Where can I read about Krispy Kreme's Corporate Social Responsibility?

At Krispy Kreme, we care as much about being a responsible business as we do about making awesome doughnuts! To read about what steps we’re taking to reduce waste, source responsibly, support charities and look after our people, please view our Making a Difference page on this website.

 

I want to work for Krispy Kreme.

We'd love to hear from you! Great people are at the heart of the success we've and we're always looking for amazing people to join our team. Please visit the Careers page of this website for information on our culture and latest opportunities.

 

Do you advertise to children?

Our commitment to responsible advertising and marketing practices means we focus all our customer communications on adults only, we do not advertise on TV and abide by all CAP and ASAI guidance for our other marketing communications.

 

How do you pronounce Krispy Kreme?

Pronounced ‘cream’ and spelled ‘Kreme’ - either way they taste amazing!

 

Can you sponsor my event or team?

We don't offer sponsorship but we are looking at launching a fundraising scheme in the future – watch this space!

 

How should I store my doughnuts?

Our tasty treats are made fresh daily so best eaten on day of purchase for optimum freshness, stored in original packaging at room temperature. The ideal condition for storage of a Krispy Kreme doughnut is in the original packaging at room temperature. We do not recommend storing in the fridge, in plastic storage bags or boxes or near a heat source. We make our doughnuts fresh everyday and this is because they are best eaten on the day of purchase.

Corporate responsibility

If you've a question about Krispy Kreme's approach to being a responsible business, then we've a selection of frequently asked questions below. For all other queries, please contact our Customer Care team.

 

What action is Krispy Kreme taking on Modern Slavery?

Action on Modern Slavery We appreciate the importance of taking action to combat all aspects of modern slavery. Krispy Kreme has HR policies to ensure compliance with relevant legislation concerning rights at work. We are also working on a new IT system to further strengthen our auditing capability in this area. Additionally, no person below the minimum legal age shall be employed and no one under the age of 18 will be employed where specific workplace conditions apply (nightshift, machinery). 

 

What is Krispy Kreme doing to reduce the use of plastics?

Across our UK & Ireland business we have a goal of halving the plastic in our business by 2025. We have already made positive steps in this area targeting Reduce, Reuse and Replace initiatives and we will continue to build on this momentum. In 2020 we will remove 20 tonnes of plastic from our business. In 2019 we have replaced 1.6 million plastic straws with recyclable paper straws, saving 6 tonnes of plastic. In 2020 we will replace our plastic cups for milkshakes and chillers and move to a paper format, saving 11 tonnes of plastic. We will also be launching new cup lids that are made from 30% recycled material.

 

What happens to unsold Krispy Kreme doughnuts?

We are proud that our doughnuts are made fresh daily to ensure we give our customers the high quality experience that they expect from Krispy Kreme. We use sophisticated demand planning tools to try to reduce the occurrence of waste. Any waste we do incur is recycled for animal feed by Leafield Feeds Ltd.

 

What does Krispy Kreme do for charities and local communities?

We have launched a pledge to serve 50,000 smiles in the form of Original Glazed doughnuts to good causes across Ireland launching in May 2020. We will continue with doughnut donations and a new volunteer scheme in coming weeks and we have plans to launch a new customer fundraising programme in Ireland in 2020

Nutritional information

If you've a question about our ingredients or nutritional data, then we've a selection of frequently asked questions below. For all other queries, please contact our Customer Care team.

 

I want to know more about Krispy Kreme doughnuts

We've been making great doughnuts since 1937, perfecting the work of our founder Vernon Rudloph for over 83 years. You can find out more about our doughnuts at the Our Doughnuts page or the Ingredients page of this website. . 

 

Where can I find Nutritional and Allergen information?

You can find all our nutrition and allergen information by visiting the Ingredients page of the website. Alternatively, all of our doughnuts listed on the website contain detailed lists of allergens and nutritional data to enable you to make informed decisions about purchases.

 

What is Krispy Kreme doing to improve the nutritional value of doughnuts?

We are always looking at ways of extending our portfolio of products to introduce different portion sizes of doughnuts. Our Krispy Kreme Bites (47 kcal per bite and 138 kcal per serving), is proving to be a popular, alternative choice for consumers. We have reduced sugar by 6% from 2015 to present day and will continue to look at ways to reduce sugar in our glazes, kremes and icings, with a target of 20% by 2020, whilst protecting the irresistibly great taste of our original sweet treats!

 

How much sugar are you removing from your doughnuts?

We have reduced sugar by 6% from 2015 to present day and will continue to look at ways to reduce sugar in our glazes, kremes and icings, with a target of 20% by 2020, whilst protecting the irresistibly great taste of our original sweet treats!

 

What are you doing to make your nutritional information clear for customers?

We are focused on providing clear allergen information in-store, on our cabinets and online. Full nutritional and allergen information is available on our website in an easily downloadable format. As a next step in this area, we will trial calorie information on our menus later in 2020.

 

What are you doing about the calories in your doughnuts?

We are focused on reducing calories where we can and none of our doughnuts are over 400kcal with 44% of our range under 325kcal. We intend to work towards 60% by 2022 and 70% by 2025 being under 325kcals. 

 

How often can I eat a Krispy Kreme doughnut?

Krispy Kreme is an indulgent brand and not a daily treat. We believe in a sensible approach to living well, through a balance of energy in and out. We encourage our customers to share our irresistibly original doughnuts and spread the joy even further.

 

Do you use Palm Oil?

Yes. We are very proud to be one of the first high street retailers to achieve the RSPO Supply Chain Certification Standard in 2017. We understand the need to demonstrate responsibility in the area of Palm Oil and it has been a key focus of ours.

 

Is your coffee ethically sourced?

Yes, our coffee is ethically sourced and Rainforest Alliance Certified, which means we meet rigorous environmental and social standards. We only buy top quality beans and pay a fair price for them, purchasing all of our coffees at more than Fairtrade base price. Much of the coffee is purchased directly from the farm cooperatives using the expertise of our coffee roaster.

 

What is Krispy Kreme's policy on animal welfare?

We are committed to working with our suppliers to ensure the highest standards of animal welfare throughout our supply chain. We only source 100% free range eggs for our doughnut mix in the UK and Ireland. Where possible, we buy our raw materials from British and Irish farmers throughout the year, to ensure we are supporting local farming communities and reducing our carbon footprint.

 

Are you doughnuts suitable for vegetarians?

Our doughnuts are suitable for vegetarians who follow an ovo-lacto vegetarian diet. 

 

Are you doughnuts suitable for vegans?

Unfortunately, our doughnuts are not suitable for vegans. 

 

Are your doughnuts Halal?

We consider our products to be suitable for anyone who follows a Halal diet, however we are not Halal certified.

 

Are your doughnuts Kosher?

We consider our products to be suitable for anyone who follows a Kosher diet, however we are not Kosher certified.

 

Do Krispy Kreme use artificial flavouring or colouring?

We do not use any artificial colours in our doughnuts. Our edible doughnut toppers contain artificial colouring - they may have an adverse effect on activity and attention in children. We are currently reviewing flavourings and preservatives with our suppliers and removing any artificial additives where possible. If you require information regarding specific ingredients please contact our Customer Care team.

 

Are your doughnuts Gluten Free?

Gluten is present in all of our products since one of our main ingredients is wheat flour and not suitable for a Gluten-free diet.

 

Do your doughnuts contain nuts or peanuts?

Please be aware that some of our products do contain peanuts and other nuts. These are clearly labelled in store and on our website. All our doughnuts therefore do carry a risk that they may contain nuts and are therefore not suitable for nut and peanut allergy sufferers due to manufacturing methods.

 

Do you use Free Range Eggs

Krispy Kreme uses 100% cage free, free range eggs.

 

Should I keep Krispy Kreme doughnuts in the fridge?

Krispy Kreme doughnuts are always made fresh daily and best enjoyed on day of purchase. For that reason we wouldn’t recommend storing Krispy Kreme doughnuts in the fridge.