Frequently Asked questions

General questions

If you've a question about our stores or our business, then we've a selection of frequently asked questions below. For all other queries, please contact our Customer Care team.

 

Where can I report a problem with the Krispy Kreme website?

If you have any questions or concerns about our website, please contact the Krispy Kreme Customer Care team at [email protected].

 

How does Krispy Kreme protect my privacy?

As you'd expect, we take our customer privacy very seriously. You can read our privacy policy here.

 

Where can I read about Krispy Kreme's Corporate Social Responsibility?

At Krispy Kreme, we care as much about being a responsible business as we do about making awesome doughnuts! To read about what steps we’re taking to reduce waste, source responsibly, support charities and look after our people, please view our Making a Difference page on this website.

 

I want to work for Krispy Kreme.

We'd love to hear from you! Great people are at the heart of the success we've and we're always looking for amazing people to join our team. Please visit the Careers page of this website for information on our culture and latest opportunities.

 

Do you advertise to children?

Our commitment to responsible advertising and marketing practices means we focus all our customer communications on adults only, we do not advertise on TV and abide by all CAP and ASAI guidance for our other marketing communications.

 

How do you pronounce Krispy Kreme?

Pronounced ‘crispy cream’ and spelt ‘Krispy Kreme’ - either way they taste amazing!

 

Can you sponsor my event or team?

We don't offer sponsorship but we do have a fundraising scheme aimed at helping you raise some dough for a cause close to your heart! For more information see here

 

How should I store my doughnuts?

Our tasty treats are made fresh daily so best eaten on day of purchase. The ideal condition for storage of a Krispy Kreme doughnut is in the original packaging at room temperature. We do not recommend storing in the fridge, in plastic storage bags or boxes or near a heat source.

Corporate responsibility

If you've a question about Krispy Kreme's approach to being a responsible business, then we've a selection of frequently asked questions below. For all other queries, please contact our Customer Care team.

 

What action is Krispy Kreme taking on Modern Slavery?

Action on Modern Slavery We appreciate the importance of taking action to combat all aspects of modern slavery. Krispy Kreme has HR policies to ensure compliance with relevant legislation concerning rights at work. We are also working on a new IT system to further strengthen our auditing capability in this area. Additionally, no person below the minimum legal age shall be employed and no one under the age of 18 will be employed where specific workplace conditions apply (nightshift, machinery). 

 

What is Krispy Kreme doing to reduce the use of plastics?

Across our UK and Ireland business, we have a goal of having 100% of plastic packaging to be reusable, recyclable or compostable by 2025. We have already made positive steps in this area targeting Reduce, Reuse and Replace initiatives and we will continue to build on this momentum. We have removed 20 tonnes of plastic from our business since 2019 and will ensure any plastic packaging in our business has a minimum of 30% recycled content.

As more sustainable alternatives to plastic become widely available, we will continue to make progress in removing plastic from our business.

 

What happens to unsold Krispy Kreme doughnuts?

We are proud that our doughnuts are made fresh daily to ensure we give our customers the high quality experience that they expect from Krispy Kreme. We use sophisticated demand planning tools to try to reduce the occurrence of waste. Any waste we do incur is recycled for animal feed by Leafield Feeds Ltd.

 

What does Krispy Kreme do for charities and local communities?

Our people are at the heart of our communities and we encourage them to build relationships with local charities and causes. In 2022 we will continue to partner with Barretstown by providing them with doughnuts to support with team thanks and recognition, as well as volunteering some team time to support with their camp set up.

Our people are at the heart of our communities and we encourage them to build relationships with local charities and causes. During the Coronavirus pandemic, we created a pledge to serve 50,000 smiles (or doughnuts!) to good causes. We continue to provide doughnuts to local community causes through our new store opening sampling program and also through a surprise and delight program.

Nutritional information

If you've a question about our ingredients or nutritional data, then we've a selection of frequently asked questions below. For all other queries, please contact our Customer Care team.

 

I want to know more about Krispy Kreme doughnuts

We've been making great doughnuts since 1937, perfecting the work of our founder Vernon Rudloph for over 83 years. You can find out more about our doughnuts at the Our Doughnuts page or the Ingredients page of this website.

 

Where can I find Nutritional and Allergen information?

You can find all our nutrition and allergen information by visiting the Ingredients page of the website. Alternatively, all of our doughnuts listed on the website contain detailed lists of allergens and nutritional data to enable you to make informed decisions about purchases.

 

What is Krispy Kreme doing to improve the nutritional value of doughnuts?

We are always looking at ways of extending our portfolio of products to introduce different portion sizes of doughnuts. Our Krispy Kreme Bites (47 kcal per bite and 138 kcal per serving), is proving to be a popular, alternative choice for consumers. We have reduced sugar by 6% from 2015 to present day and will continue to look at ways to reduce sugar in our glazes, kremes and icings, with a target of 20% by 2020, whilst protecting the irresistibly great taste of our original sweet treats!

 

How much sugar are you removing from your doughnuts?

We have reduced sugar by 6% from 2015 to present day and will continue to look at ways to reduce sugar in our glazes, kremes and icings, with a target of 20% by 2020, whilst protecting the irresistibly great taste of our original sweet treats!

 

What are you doing to make your nutritional information clear for customers?

We are focused on providing clear allergen information in-store, on our cabinets and online. Full nutritional and allergen information is available on our website in an easily downloadable format. As a next step in this area, we will trial calorie information on our menus later in 2020.

 

What are you doing about the calories in your doughnuts?

We are focused on reducing calories where we can and none of our doughnuts are over 400kcal with 44% of our range under 325kcal. We intend to work towards 60% by 2022 and 70% by 2025 being under 325kcals. 

 

How often can I eat a Krispy Kreme doughnut?

Krispy Kreme is an indulgent brand and not a daily treat. We believe in a sensible approach to living well, through a balance of energy in and out. We encourage our customers to share our irresistibly original doughnuts and spread the joy even further.

 

Do you use sustainable Palm Oil?

Although Krispy Kreme Doughnuts does not source palm oil directly from palm mills / palm plantations, we will continue to work in tandem with our suppliers to ensure continued adherence to the above principles and standards. Our current efforts are focused exclusively on our shortening suppliers as they represent greater than 95% of our palm usage. We continue to work exclusively with the RSPO on our ongoing efforts to reach our goal of responsibly sourcing 100% of our palm oil through a combination of RSPO certified segregated supply, RSPO mass balance mixed-source supply, and the purchase of RSPO Book & Claim credits—a goal we completed globally starting in 2015. You can follow our progress here: https://rspo.org/members/3094/Krispy-Kreme-Doughnut-Corporation.

 

Are you RSPO certified?

Krispy Kreme are completely committed to responsible and sustainable use of Palm Oil. We have complete traceability of any Palm Oil we use and 99.35% of it is from sustainable sources. Where it is not possible to source sustainable Palm Oil we offset by purchasing credits. We strive towards 100% sustainable Palm Oil in the future and we see continuous improvement in this area as a key part of our sustainability agenda.

 

Is your coffee ethically sourced?

Yes, our coffee is ethically sourced and Rainforest Alliance Certified, which means we meet rigorous environmental and social standards. We only buy top quality beans and pay a fair price for them, purchasing all of our coffees at more than Fairtrade base price. Much of the coffee is purchased directly from the farm cooperatives using the expertise of our coffee roaster.

 

What is Krispy Kreme's policy on animal welfare?

We are committed to working with our suppliers to ensure the highest standards of animal welfare throughout our supply chain. We only source 100% free range eggs for our doughnut mix in the UK and Ireland. Where possible, we buy our raw materials from British and Irish farmers throughout the year, to ensure we are supporting local farming communities and reducing our carbon footprint.

 

Are you doughnuts suitable for vegetarians?

Our doughnuts are suitable for vegetarians who follow an ovo-lacto vegetarian diet. 

 

Are you doughnuts suitable for vegans?

Yes, a number of our Krispy Kreme doughnuts are vegan and have been certified by The Vegan Society! Shop the full range of vegan doughnuts here.

 

Are your doughnuts Halal?

We consider our products to be suitable for anyone who follows a Halal diet, however we are not Halal certified.

 

Are your doughnuts Kosher?

We consider our products to be suitable for anyone who follows a Kosher diet, however we are not Kosher certified.

 

Do Krispy Kreme use artificial flavouring or colouring?

We do not use any artificial colours in our doughnuts. Our edible doughnut toppers contain artificial colouring - they may have an adverse effect on activity and attention in children. We are currently reviewing flavourings and preservatives with our suppliers and removing any artificial additives where possible. If you require information regarding specific ingredients please contact our Customer Care team.

 

Are your doughnuts Gluten Free?

Gluten is present in all of our products since one of our main ingredients is wheat flour and not suitable for a Gluten-free diet.

 

Do your doughnuts contain nuts or peanuts?

Please be aware that some of our products do contain peanuts and other nuts. These are clearly labelled in store and on our website. All our doughnuts therefore do carry a risk that they may contain nuts and are therefore not suitable for nut and peanut allergy sufferers due to manufacturing methods.

 

Do you use Free Range Eggs

Krispy Kreme uses 100% cage free, free range eggs.

 

Doggie Doughnuts

What is Krispy Kreme's link to dogs?

We know that Ireland is a nation of dog lovers, with so many of us treating our pets! To celebrate International Dog Day we decided to bring the joy of Krispy Kreme to our dog loving customers.

 

Why dogs and not other animals?

We are a nation of dog lovers and wanted to celebrate International Dog Day 2023.  Watch this space to see if we create other pet-based doughnuts in the future!

 

What would happen if a human ate one of the doughnuts?

All the ingredients used in the Doggie Doughnuts are human grade and baked.  They are safe for human consumption but are much better left for your pooch!

Please note that the Doggie Doughnuts do contain nuts and other allergens that may be harmful to those with allergies.

 

Why call it a doughnut when it isn’t?

These dog biscuits are inspired by our iconic core doughnut range, and we wanted to bring this Krispy Kreme inspiration to our Doggie “Doughnuts”.

 

Why are they only limited edition? 

We brought this range out in celebration of the International Dog Day and although we are not looking to stock these permanently, we may be looking to repeat in the future!

 

Where can I purchase?

These tail-waggingly good treats for dogs are available in all UK and Ireland retail shops

 

What are the Doggie Doughnuts made from?

Products are made with no artificial preservatives, artificial flavourings, added salt or added sugar. These products have been specifically designed for dogs of all ages, shapes, and sizes to consume. Contains peanuts. Not made with chocolate, but made with Carob, a pet-safe ingredient. No artificial sweeteners have been used. 

Analytical constituents:

Crude Protein (min) 12%, Crude Fat (min) 10%, Crude Fibre (max) 4%, Moisture (max) 5%

Composition:

Whole Wheat Flour, Peanut Butter, Rapeseed Oil, Apple Cider Vinegar, Skimmed Milk Powder, Maltodextrin, Sodium Bicarbonate, Tapioca Starch, Potato Starch, Dried Ground Carob, Peanuts, Guar Gum, Calcium Carbonate, Sugar, Wheat Starch, Glucose Syrup, Palm Oil, Lecithin, Colour Additives (beet powder, turmeric, beta-carotene, spirulina extract)

 

Are they safe for my dog to eat? 

These products have been specifically designed for dogs of all sizes and ages by professional pet treat artisans whom all have a love for dogs. These baked dog treats have been formulated with health in mind and in consultation with professionals. They are a hard baked cookie, designed specifically to assist in gum and teeth dental health. Those older dogs with fragile teeth may find them difficult to chew however they are totally safe for your pet to consume. As there are no artificial preservatives or artificial flavourings added, plus being made in a HACCP (Food Safe) accredited facility, one can feel comfort in knowing that these are dog treats made for your dog.

 

How long will the Doggie Doughnuts last for?

The Doggie Doughnuts will be safe for consumption up to 12 months after purchase.  No refrigeration is required. 

 

Has this product launch been considered in the context of

These products are made with no artificial preservatives or artificial flavourings. There is no added salt or sugar and all ingredients are human grade. They are suitable for dogs of all ages, shapes and sizes. They are 10% fat.   

 

Is there a recommended consumption limit for a dog?

Feed 1-2 Doggie Doughnuts daily as a complimentary pet food depending on your dog’s weight and activity level. Always feed under supervision. Ensure clean, fresh water is available. This complimentary pet food is intended as a snack and are not formulated to be served as a complete and balanced meal.

 

Do the doughnuts have chocolate on/inside?

Doggie Doughnuts are made with carob. Carob is a natural substitute for chocolate and is totally safe for all dogs of all ages to eat. carob looks like chocolate, but is in-fact, a natural product which is harvested from the carob tree, then developed to mimic chocolate, however, it is absolutely not chocolate and does not share any ingredient similar to chocolate and therefore is safe for dogs to eat. It looks like chocolate, but it doesn’t taste like chocolate and is naturally sweet. Chocolate, on the other hand, is not safe for dogs. Dogs should never consume chocolate.

 

Are they healthy for dogs? It is a treat for you dog and like any dog treat should be given in moderation need to check on portion size / portioning / weight

Feed 1-2 Doggie Doughnuts daily as a complimentary pet food depending on your dog’s weight and activity level. Always feed under supervision. Ensure clean, fresh water is available. This complimentary pet food is intended as a snack and are not formulated to be served as a complete and balanced meal.

 

Do they contain peanuts?

Yes, these products do contain peanuts, dogs love our peanut butter-based cookies.

However, if someone in your family has an allergy towards peanuts, we would advise that person not to touch, or taste, or handle the dog treat.

If an allergic response occurs, please follow the safety protocols prescribed by your medical professionals.