OUR Terms and Conditions

terms and conditions of Sale

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Information Boad - https://www.citizensinformationboard.ie/en/

a.) These are the terms and conditions on which we supply any of the products listed on our website to you (“Products”) whether it’s for click and collect orders, special occasions (e.g. weddings or birthdays) or gift orders.

b) When ordering Products from us you also agree to our Privacy Policy here.

c) If you are a business or charity purchasing Products for fundraising purposes as part of our fundraising scheme, please read the Fundraising Terms on this page as these will apply. Please read these terms carefully and make sure that you understand them before ordering any Products from us. If you don’t understand these terms and want to talk to us about it, please contact us on our details set out below.

d) When we use the words ‘writing’ or ‘written’ in these terms, this includes email.

e) If you are purchasing doughnuts as part of a Krispy Kreme promotions, separate Promotional Terms and Conditions can be found on this page and should be read in conjunction with these Terms and Conditions. 

INFORMATION ABOUT US AND CONTACTING US

We are Krispy Kreme Ireland Limited a company registered in Ireland. Our company number is 607454 with a registered office at 6th Floor,2 Grand Canal Square , Dublin 2.  You can contact us by telephoning our customer service team on +44 1276 601170, by writing to us at helpdeskireland@krispykreme.ie , or via our contact page here.   If we have to contact you, we will do so by e-mail or by pre-paid post to the address you provided to us in your order.

1. PLACING AN ORDER AND OUR CONTRACT WITH YOU

a) Placing your order. Our shopping pages will guide you through the steps you need to take to place an order with us.

b) Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

c) Acknowledging receipt of your order. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.

d) Accepting your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract between you and us will come into existence.   

e) If we cannot accept your order. If we are unable to accept your order or supply you with a Product, we will inform you of this and will not process your order or charge you for the Product. This might be because the Product is not in stock or no longer available, because we are unable to meet your requested delivery or collection date or because of an error in the price or description of the Product. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

f) Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

g) We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from outside of the UK

h) Your rights to make changes. If you wish to make a change to the Product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

2. OUR RIGHTS TO MAKE CHANGES

a) Changes to the Products and these terms. We may change the Product to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. If you do not agree to the changes, you may contact us to end the contract and receive a refund for any Products paid for but not received. 

b) Choose Your Own Availability. For orders of Choose Your Own Dozen doughnuts, we will endeavour to supply the doughnuts you have chosen. However, we reserve the right to substitute up to three doughnuts with the closest alternatives in the event of non-availability.

3. OUR PRODUCTS

a) Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours, toppings and fillings accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

b) Product packaging may vary. The packaging of the Products may vary from that shown on images on our website.

4. PROMOTIONAL DISCOUNTS AND OFFERS

a) From time to time we may offer promotional discounts and offers on our Products. All promotions are subject to separate terms and conditions. To see our current promotions and the terms which apply to them please view our Promotional Terms and Conditions on this page.

5. YOUR RIGHTS TO CHANGE YOUR MIND AND CANCEL THE CONTRACT 

a) Exercising your right to change your mind. For some Products bought online you have a legal right to change your mind and cancel the contract (without giving any reason) and receive a refund.  As our doughnuts are baked fresh and have a limited shelf life, the cancellation rights set out in this clause do not apply to any orders for doughnuts.

b) How long do you have to change your mind. You have 14 days after the day you receive the Product to change your mind, unless your Products are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the Products.

c) How to end the contract with us if you have changed your mind. To end the contract with us, let us know by calling customer services on +44 1276 601170 or  Please provide your name, home address, details of what you bought and when you ordered or received it and, where available, your phone number and email address.

d) Returning Products after ending the contract and you must pay the costs of return. Please call customer services on +44 1276 601170 or email us at helpdeskireland@krispykreme.ie to tell us that you wish to end the contract and for further information regarding how to return the Products.  You must send off the Products within 14 days of telling us you wish to end the contract. You must pay the costs of return.

e) How we will refund you.  We will refund you the price you paid for the Products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

f) Deductions from refunds if you are exercising your right to change your mind:

g) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

h) When your refund will be made. We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

- if you have received the Product: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us; or

- if you have not received the Product: 14 days after you inform us of your decision to cancel the contract.

7. IF THERE IS A PROBLEM WITH THE PRODUCT

a) How to tell us about problems. If you have any questions or complaints about the Product, please contact us. You can contact us on the details set out in the box at the beginning of these terms.

b) Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box at the beginning of these terms for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

c) Returning faulty Products. If you wish to exercise your legal rights to reject faulty Products you must either return the Products to your local store. We will refund the price of the Products in full and pay the costs of postage. Please call customer services on +44 1276 601170 or email us helpdeskireland@krispykreme.ieto tell us that you wish to end the contract and for further information regarding how to return the Products.

8. OUR RIGHTS TO END THE CONTRACT

a) We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.

b) You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

c) We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know in advance if we stop the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.

9. PRICE AND PAYMENT

a) Where to find the price for the Product. The price of the Product (which includes VAT) will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of Product is correct. However, please see clause 11.3 for what happens if we discover an error in the price of Product you order.

b) We will pass on the changes in the rate of VAT. If the rate of VAT changes between the date of your order and the date we supply the Product, we will adjust the VAT you pay, unless you have already paid for the Product in full before the change in VAT takes effect.

c) What happens if we got the price wrong? It is always possible that, despite our reasonable efforts, some of the Products on our website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

d) When you must pay and how you must pay.  You must pay for the Products online before we dispatch them for collection and/or delivery. You can pay for the Products using a debit card or credit card. We accept payments by Visa, MasterCard and debit cards. 

e) We use a payment service provider. We use Braintree, a service of PayPal (Europe) as our chosen payment service provider. When you have selected your Products and proceed to the checkout page to pay for them you will be redirected to the Braintree website to make the payment. Braintree are an independently certified Level 1 payment service provider who use the highest levels of industry standard data encryption. We do not collect or retain your payment details.

10. HOW WE USE YOUR PERSONAL INFORMATION

a) We will only use your personal information in accordance with our Privacy Policy available here. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

a) We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

b) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products (as summarised in the box at the beginning of these terms); and for defective products.

c) We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.  

12. OTHER IMPORTANT TERMS

a) We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

b) You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

c) Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

d) If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

e) Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Promotional terms and conditions

These Terms and Conditions refer to promotional campaigns run by Krispy Kreme in Ireland and should be read in conjunction with our General Terms and Conditions of Sale that can be found on this page.

 

1. GENERAL

1.1 From time to time we may issue promotions and discounts on our Products as part of promotional and loyalty campaigns ("Promotions").

1.2 Participation in Promotions is subject to the following terms, as well as any specific terms issued by us from time to time in relation to individual Promotions ("Promotion Terms"). Current applicable Promotion Terms are set out below these general terms.

1.3 By participating in a Promotion, you agree to and accept the Promotion Terms.

1.4 We reserve the right to alter, amend, cancel and interpret the Promotion Terms at any time.

1.5 Promotions are only applicable in Krispy Kreme stores and do not apply in any other store or outlet unless expressly stated otherwise in the Promotion Terms.

1.6 Each Promotion will only be valid during the period specified in the Promotion Terms.

1.7 If you have been issued with a coupon or code (a "Voucher") as part of a Promotion, in order to participate in the Promotion, you should present the Voucher to the server prior to ordering any Products. If you have a hard copy Voucher, you must surrender it to the server to retain as evidence of the entitlement to the discount given.

1.8 Participation in Promotions is subject to availability. We will use our reasonable endeavours to ensure that sufficient stocks of promotional items are available in our stores but shall not be liable to you if sufficient stocks are not available. If sufficient stocks are not available we may, at our discretion, offer you an alternative product of similar value but no cash alternative will be offered.

1.9 All Vouchers issued as part of a Promotion are non-transferable and may only be redeemed once. The cash value of each Voucher is 0.00001p.

1.10 Any Vouchers presented to a server for redemption as part of a Promotion which appear to have been defaced or falsified in any way may be refused at the discretion of the server or store manager.

1.11 Promotions cannot be used in conjunction with any other offer or discount.

 

 

PURCHASING TERMS

Please read these terms and conditions before entering into any agreement to supply Krispy Kreme Ireland with product, services or consultancy.

 

1. GENERAL

1.1 Except where condition 8 applies, these terms and conditions apply to every order placed by Krispy Kreme Ireland Limited (“KKIRE”) with any individual, firm or company (the “Supplier”).  No terms and Conditions in or attached to any invoice, document, tender or dispatch/delivery note which are inconsistent with these terms and conditions or which purport to add to or vary them in any way shall have any effect unless expressly accepted by KKIRE in writing.

 In the absence of such written acceptance, the Supplier shall be deemed to have withdrawn or waived his terms and conditions and to contract solely on the basis of these terms and conditions and acceptance of goods and/or services shall not constitute or be deemed to constitute acceptance by KKIRE of the Suppliers terms and conditions.  The contract shall commence and the Supplier will be contractually bound upon the despatch of a purchase order by KKIRE 

 

2. PURCHASE ORDER 

2.1 The Supplier shall ensure that the goods and/or services shall: 

(a) correspond with the quantity, type, sort, quality and description set out in the purchase order;  

(b) meet the performance standards and dates specified on the purchase order or notified to the Supplier by KKIRE; 

(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979) and fit for any purpose held out by the supplier or made known to the supplier by KKIRE; 

(d) where applicable, be free from defects in design, materials and workmanship and remain so for 12 months after delivery;  (e) comply with all applicable statutory and regulatory requirements relating to the manufacture, labelling, packaging, storage, handling and delivery of the Goods. 

2.2 If the goods and/or services do not comply with the KKIRE purchase order and/or instructions, KKIRE is entitled at its option to either return the goods at the risk of the Supplier; reject the goods and/or services; require the Supplier to re-perform the services or accept the whole or part of the goods and/or services supplied by the Supplier but without prejudice to any rights of KKIRE to claim compensation or damages for loss or damage suffered as a result of failure to comply.  

2.3 If the Supplier fails to deliver the Goods and/or perform the Services by the date specified in the purchase order KKIRE shall be entitled to terminate the contract without notice. 

 

3. PRICE, PAYMENT AND SET OFF 

3.1 The price for the goods and/or services shall be the price set out in the purchase order and shall be inclusive but not limited to the costs of packaging, insurance and carriage of the goods and/or provision of the services. No extra charges shall be effective unless agreed by KKIRE

3.2 In respect of goods, the Supplier shall invoice KKIRE on or at any time after completion of delivery. In respect of services, the Supplier shall invoice KKIRE in full, monthly, or quarterly as agreed. The valid VAT invoice must contain the purchase order number and shall include such supporting information required by KKIRE to verify the accuracy of the invoice. The invoice must be submitted by email to apinvoices@krispykreme.co.uk .

3.3 KKIRE will pay the invoiced amounts within 56 days of the date of a valid and correct invoice to a bank account nominated in writing by the Supplier, unless otherwise agreed in writing with the Supplier. 

3.4 KKIRE may, without limiting its other rights or remedies, set off any amount owing to it by the Supplier against any amount payable by KKIRE to the Supplier. 

 

4. INDEMNITY AND INSURANCE 

The Supplier shall hold and keep KKIRE indemnified in full against all costs, expenses, damages and losses (whether direct or indirect), including any interest, fines, legal and other professional fees and expenses awarded against or incurred or paid by KKIRE due to or arising out of the performance of the contract or any breach by the Supplier of these terms and conditions or any term or obligation implied by law or any statutory provision that may be in force from time to time.  The Supplier shall at all times have sufficient insurances in place and provide written evidence to KKIRE upon request. 

 

5. CONFIDENTIALITY

The Supplier shall treat all confidential information belonging to KKIRE as confidential and safeguard it accordingly, and shall not disclose any confidential information without the prior written consent of KKIRE.

 

6. TERMINATION 

In addition to clause 2.3 and 7.1, if at any time after the commencement of the contract the Supplier commits: a material or persistent breach of the Contract and (if such a breach is remediable) fails to remedy that breach within 7 days after receiving notice of the breach; commits a material breach which cannot be rectified, then KKIRE may terminate the contract with immediate effect.

 

7. GENERAL

7.1 Force majeure: Neither party shall be liable to the other as a result of any delay or failure to perform its obligations under the Contract if and to the extent such delay or failure is caused by an event or circumstance which is beyond the reasonable control of that party which by its nature could not have been foreseen by such a party or if it could have been foreseen was unavoidable. If such event or circumstances prevent the Supplier from supplying the Goods and/or Services for more than 4 weeks, KKIRE shall have the right, without limiting its other rights or remedies, to terminate this Contract with immediate effect by giving written notice to the Supplier. 

7.2 Assignment and subcontracting:  The Supplier shall not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of KKIRE. 

7.3 Notices:  Any notice or other communication required to be given under or in connection with this Contract shall be in writing and shall be delivered to the other party by prepaid first-class post or email.

7.4 Waiver: No delay, neglect or forbearance on the part of either party in enforcing against the other party any term or condition of the contract shall either be or be deemed to be a waiver or in any way prejudice any right of that party under this contract.

7.5 No partnership: Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership of any kind between any of the parties.

7.6 Contracts (Rights of Third Parties) Act 1999: A person who is not a party to the Contract shall not have any rights under or in connection with it. 

7.7 Variation: Any variation, including any additional terms and conditions, to the Contract shall only be binding when agreed in writing and signed by KKIRE.

7.8 Severance: of any provision in this contract shall in whole or in part be held to any extent to be unlawful or unenforceable under any enactment or rule of law, the remainder of the provisions shall stand in full force and effect.

7.9 Statutory Requirements: the Supplier shall comply with all statutes, orders, regulations or bye laws applicable to the performance of this contract and shall indemnify KKIRE against all losses, claims or liabilities, expenses, proceedings or otherwise as a result of the Suppliers noncompliance with the same.

 

8. TERMS AND CONDITIONS

These terms and conditions will apply unless KKIRE specifies different terms and conditions in its tender or quotation documentation or some other contract entered into by the parties. If different terms and conditions are specified by KKIRE those terms and conditions will override the purchase order terms and conditions and will apply instead of these.